Steven Park

Steven Park

Staff Architect
Email: parkdesigns@gmail.com
LinkedIn: https://www.linkedin.com/in/steven-park-6611856
GitHub: https://parkdesigns.github.io/
X: https://x.com/StevenPark76086
Website: TBD

Activity

Experience

Layoff/position eliminated

Unemployed
May 2026 - present


Certifications
⠀⠀• ISC²: ⠀🚧 CISSP,⠀🚧 CCSP
⠀⠀• AWS: ⠀⠀🚧 SAP, ⠀⠀🚧 DOP, ⠀⠀🚧 SCS
⠀⠀• GCP: ⠀⠀🚧 PCA, ⠀⠀🚧 PCDOE,⠀🚧 PCSE
⠀⠀• Cisco:⠀🚧 CCNA

Portfolio
⠀⠀• GitHub - parkdesigns.github.io
⠀⠀• Website - parkdesigns.uk

American Express

Full-time • 9 yrs
Sunrise, FL, USA


Sr Software Engineer II - Architect
Nov 2021 - May 2026 • 4 yrs 7 mos
Remote

Unsupervised since Sr Staff Engineer retired late 2023

Contact Center Channels
⠀⠀- Chat ............... 4 yrs web-based customer-to-agent chats using custom built solution, HTTP WebSocket
⠀⠀- Email ............. 3 yr emails bi-directional customer-to-agent using SMTP email & web technologies
⠀⠀- Social ............ 4 yrs social media customer-to-agent communication primarily for X.com using COTS
Achievements
• Built documentation for Email (1,500+ pages) & Social (100+ pages) from nothing
• Created internal doc Libraries for Chat, Email, & Social containing 30,000+ file artifacts
• Researched & Designed metrics for Availability Dashboard & Scorecard for Chat
• Threat Modeling of Chat, Email, & Social systems (600+ countermeasures)
• Designed Architecture of Email ($4M/yr savings)
• Privacy Risk Assessment of Chat & Email (CA, DE, IT, JP, US, etc)
• Architecture as Design of Chat & Email
• Designed Authentication solution in travel.americanexpress.com 3rd Party website for Chat
• Designed Anonymous Authentication solution in americanexpress.com website for Chat
• Acted as Data Custodian for Chat & Email
• Designed Data Retention Lifecycle of Chat through Google BigQuery queries
• Decommissioned LivePerson Chat ($2M/yr savings)
• Mentored 10+ Colleagues over 4 year period (1 - 2 meetings/mo)
• Hosted over 200+ Architecture Review meetings; 20+ Design meetings
• Governed & Supported production operations: led multiple Incident RCA & Resolution emergency calls (20+)
Products
• Contact Center: LiveWorld Social; Genesys Chat & Email
Sr Software Engineer I - Architect
Jun 2017 - Nov 2021 • 4 yrs 6 mos
On-site

Supervised by Sr Staff Engineer

Contact Center Channels
⠀⠀- Chat ............... 4 yrs web-based customer-to-agent chats using COTS & inhouse, HTTP WebSocket
⠀⠀- Co-Browse .... 4 yrs web-based co-browse customer “screen sharing” sessions with agent
⠀⠀- Social ............ 4 yrs social media customer-to-agent communication primarily for Twitter using COTS
Achievements
• Built documentation for Chat (5,000+ pages) & CoBrowse (100+ pages) from nothing
• Designed ETL of LivePerson Chat data to Amex for data retention needs
• Designed Tagging solution in americanexpress.com website for Chat
• Led Pilot solution of out-of-the-box Genesys WebChat
• Designed Authentication integration in Chat leveraging americanexpress.com website Auth
• Designed Privacy solution in Chat
• Designed Integration of web-based Chat with mobile-app Chat core
• Created & Executed DR Plan for Chat & Routing backend
• Maintained & Improved DR Plan(s) for Chat
• Performed 1st pilot Privacy by Design (aka Privacy Risk Assessment) for Chat
• Hosted over 100+ Architecture Review meetings; 30+ Design meetings
• Governed production operations: led multiple Incident RCA & Resolution emergency calls (60+)
Products
• Contact Center: LiveWorld Social; Genesys Chat & Email

Royal Caribbean Group

Full-time • 6 yrs
Miramar, FL, United States


Sr Software Engineer
Apr 2011 - Mar 2017 • 6 yrs
On-site

Roles
⠀- Application Operations ...... 0.7 yrs - ops team supporting B2C/B2B websites, web services, etc
⠀- Enterprise Services ........... 1.4 yrs - ESL web services Tech Lead/Production Support Lead
⠀- CelebrityCruises.com ........ 0.7 yrs - website Tech Lead/Production Support Lead
⠀- RoyalCaribbean.com .......... 2.9 yrs - websites (6) Tech Lead/Production Support Lead
Achievements
• Took responsibility for every layer: CDN, FW, IPS, LB, Gateway, Web/App/Srv, HTTP/TCP/IP, Unix
• Identified and analyzed mystifying issues involving IPS, AIX-VIOs, GFW, PConns, HTTP 504s, etc
• Recognized across all departments as a true expert, veteran, and 365/24/7 duty-phone holder
• Tooling used: sed/awk/grep, Splunk, Dynatrace, Ganglia, WireShark, SoapUI/Postman, Firefox addons

Computer Task Group

Full-time • 3 yrs 4 mos
Flowood, MS, USA


Software Engineer
Jan 2008 - Apr 2011 • 3 yrs 4 mos
On-site

Achievements
• Designed and coded multiple high profile internal and external BCBSMS web applications over 3 years
• Provided solid ownership of tasks and lead other developers in achieving goals in a flexible manner
• Gathered and documented software requirements, implemented complex business rules into J2EE apps
• Performed Object Oriented Analysis & Design to generate Business Domain Model and architecture
• Used Struts 1.1/2.0, Spring, JUnit, iBATIS, DbUnit, WebSphere 6.1, RAD, CVS/Subversion, & Maven
• Utilized FireBug and Apache Web Server to develop HTML, CSS, JavaScript, and Dojo for web pages
• Presented applications on a regular basis to major stakeholders at client to solicit feedback/approval
• Participated in full SDLC from inception (requirements) to transition (production, pilot, maintenance)

FICO

Full-time • 1 yr 3 mos
Chicago, IL, USA


Systems Integration Consultant
Apr 2006 - Jun 2007 • 1 yr 3 mos
On-site

Achievements
• Supported hosted web, app, database, and email servers in terms of configs and surrounding processes
• Maintained J2EE web-container based Struts application for client in creating and updating features
• Migrated application from WebLogic 6.1 to Tomcat 5.5.17 and from Apache 1.3.22 to Apache 2.0.55
• Assisted database migration from Oracle 8i to 9i, migration of cron jobs to Unisys, and user changes
• Performed load testing using Mercury Load Runner and improved the general practice of QA testing
• Managed many SDLC/project aspects, examples - documentation, estimates, requirements elicitation

IBM Contract

Full-time • 10 mos
Raliegh-Durham-Chapel Hill Area, NC, USA


Systems Administrator
Jun 2004 - Mar 2005 • 10 mos
On-site

Achievements
• Analyzed Logidex - a software asset management system based on RAS specification (see OMG.org)
• Programmed extension to Logidex using WebSphere family products (WSAD, WAS, MQ) and DB2
• Used technologies and APIs: EJB, EJB-QL, SOAP, WSDL, JMS, SQL, log4j, Ant, JUnit, and Cactus
• Secured application w/ Java 2 Security declarative policy files, HTTP over SSL, & basic authentication
• Administered test-box WebSphere Application Server 5.x with AdminConsole / wsadmin scripts(JACL)
• Researched RUP and other modeling, process, and test oriented aspects of software lifecycle for project

Education

Brevard College
Sep 1996 - Dec 1996
Dropped Dec 1996
BA Art
University of North Carolina at Chapel Hill
May 1997 - Aug 2000
Graduated Aug 2001
BS Computer Science - Mathematical Science
Keio University
Sep 2000 - Aug 2001
Exchange
Japanese Language Program

Skills

Design

Software Development

Languages

Tools

Management

Operations

Communications

Services

Regulations

Certifications

Job Applications