Steven Park

Training Meetings

Occassionaly I would schedule Training meetings.

• Run tool exercises
• Teach new tool

Occurrences

• 30+ Training meetings
  • 10+ attendees (typically)
  • 60+ attendees (rarely)

Attendees

• Team Leads
• Developers
• DevOps

Apps

• Outlook M365 Group Calendar
  • Meeting
  • Date/time
• Slack
  • Reminder with Webex link
• Webex
  • Screen sharing

Format

Example Topics

(list is NOT exhaustive)

1. Journey Availability data, calculation, & formula (1x 90 min session)
   • Excel spreadsheet of data sources, math calculations, and formula
   • Screenshots of Splunk Availability dashboard
   • Demo of Splunk Availability dashboard
2. Journey Availability dashboard, scorecard, (3 - 4x 60 min sessions)
   • Extensive screenshots
   • Example incidents and the availability impacts seen on dashboard
   • Senior Leadership scorecard derived from dashboard
   • Explanation of all metrics and sources involved
   • Spreadsheet of metrics and sources
3. Calling Exercise
   • Cisco Jabber
   • WhatsApp (fallback)
   • Ran exercises in calling international numbers
   • From India to US
   • From US to India
   • Beneficial for an incident or important matter requiring immediate contact
4. Paging Exercise
5. Monitoring Dashboard Exercise
   • Splunk
   • OpenSearch
   • Dynatrace
   • Grafana
   • Prometheus
   • Jaeger
6. DevOps RCA & Resolution Exercise
7. Demonstration of how-to use new Contact Center thick client
   • Demo (live) of using app in test environment
8. Email UX/UI Design (2x 60 min sessions)
   • Email Envelope
     • Headers
     • Subject
     • etc
   • Email Body
     • HTML
       • CSS styling
       • Preheader text
       • Base64 inline images versus hosted images
     • Attachments
   • UX/UI Design
     • Graph Design Principle of visual hierarchy
     • Readability
     • Templating
9. curl, pbrun, openssl, etc Command line tools

. . .